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napi4d Privacy Policy: What We Collect and Why

Our Privacy Policy sets out exactly what personal data napi4d collects when you open an account, make a deposit via DANA or QRIS, or contact our support team…

Account data protectedDANA & QRIS wallet contextRetention periods disclosedYour right to request deletionContact path clearly stated

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What Data We Collect and How It Is Used

napi4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we collect your name, phone number and email address to verify your identity before account access is granted. Payment processing data — including transaction references from OVO, GoPay, DANA and QRIS — is recorded so our cashier team can match deposits to your

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account and resolve any payment receipt queries. We also collect device type and session data to keep your login secure across mobile and desktop. All processing depends on local law, and we do not share your data with third parties for their own marketing purposes. Data
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is retained for as long as your account remains active, plus a further period required by applicable regulations. You may request a copy of your stored data at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to correct inaccurate details on your account, or need to request deletion of your information, our support team handles privacy queries directly. Our agents are available seven days a week, and privacy requests are acknowledged within one business day. For many in Surabaya and across Indonesia who prefer async contact, live chat is the quickest path to a privacy response.

Team online

Live Chat

Open the chat icon on any page to reach our support team directly. Privacy requests submitted via live chat receive an acknowledgement within one business day.

Email Support

Send your privacy query or data-access request to our listed support email address. Include your registered phone number so we can locate your account record quickly.

Account Settings

Minor corrections to your name or contact details can be initiated from your account settings page. For full deletion requests, our support team will walk you through the steps.

DATA HANDLING PRACTICES

Six Ways We Handle Your Information Responsibly

Our approach to data is built on disclosure and access — you should know what we hold, why we hold it, and how to act on it.

Cookies and Session Data

We use session cookies to keep you logged in across pages and preference cookies to remember your chosen language and wallet type. You can clear these from your browser at any time without losing your account.

Account Security Measures

Phone verification is required before account access is granted to any new device. If an unrecognised login attempt is detected, we send a verification prompt to your registered number before allowing entry.

Payment Data Retention

Transaction references for DANA, OVO, GoPay and QRIS deposits are retained for audit and dispute purposes. We do not store your full wallet credentials — only the reference codes our cashier team needs to verify status.

Third-Party Data Sharing

We share data only with payment processors required to clear your deposit or withdrawal, and with fraud-detection services. No personal data is sold or passed to advertisers. This applies where local law permits.

Data Access Requests

You may request a full export of the personal data we hold on your account by contacting support via live chat or email. We aim to fulfil access requests within five business days of identity verification.

Policy Updates and Notification

When our Privacy Policy changes in a material way, we post a notice on the account dashboard and update the effective date at the top of this page. Continued use of the platform after that date indicates acceptance.

Privacy Policy Questions Answered

Below are the questions we hear most often about how napi4d handles personal data, cookies, payment records and your rights as an account holder. If your question is not covered here, our support team can respond via live chat.

We collect your name, phone number and email address during registration. A phone verification step is required before account access is granted, and your device type is logged for security purposes.

Yes. Transaction reference codes from DANA and QRIS deposits are stored so our cashier team can verify payment status. We do not store your full wallet credentials, only the references needed to confirm the deposit.

We retain account data for the period your account is active, plus an additional retention window required by applicable regulation. Exact retention periods depend on local law and the type of data involved.

Yes. Contact our support team via live chat or email with your registered phone number. We aim to fulfil data-access requests within five business days once we have verified your identity.

Submit a deletion request through live chat or the support email address listed on our contact page. Our team will confirm which data can be removed and guide you through each account step required.

No. We share data only with payment processors handling your OVO, GoPay or bank transfer transactions and with fraud-detection services. Personal data is never sold or passed to advertisers, where local law permits.

We post a notice on your account dashboard and update the effective date at the top of this page whenever material changes are made. Check this page periodically if you want to stay current.

napi4d Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Six Ways We Handle Your Information Responsibly

Cookies and Session Data

Account Security Measures

Payment Data Retention

Third-Party Data Sharing

Data Access Requests

Policy Updates and Notification

Privacy Policy Questions Answered

01 What personal data does napi4d collect when I open an account?

02 Does the napi4d Privacy Policy cover my DANA and QRIS payment details?

03 How long does napi4d keep my personal data after I close my account?

04 Can I request a copy of the data napi4d holds about me?

05 How do I ask napi4d to delete my personal data?

06 Does napi4d share my data with third parties for advertising?

07 How will I know if the napi4d Privacy Policy has been updated?

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