Reference

napi4d Legal Terms You Need to Know

Our legal pages set out how your account data is stored, how cookies operate on this site, and what rights you hold when you contact us — all…

Account Data PolicyCookie ConsentDANA & QRIS Transaction TermsData Retention ScheduleContact & Correction Rights

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How Our Legal Terms Apply to Your Account

napi4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to napi4d and the services described on this site depends on local law. We do not extend account services to regions where such access is prohibited. When you complete phone verification and link a local wallet — DANA, OVO, GoPay or QRIS — you agree

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to the transaction terms set out in this policy. Bank transfer and virtual account deposits via BCA, BRI, Mandiri or BNI are also subject to the same account-level conditions. Our terms are written under the governing law of our registered entity; any dispute is handled through
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the process described in the contact section below. We review these terms periodically, and the date of the most recent revision appears at the foot of this page. Continuing to use the account after a revision date constitutes acceptance of the updated terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If a section of our legal terms is unclear, or you need to act on a data or account right, we have three direct channels. Our policy team handles written requests and responds within two business days. For time-sensitive account-access issues — such as a wallet status block affecting DANA or OVO — live chat is the fastest path, available daily from 08:00 to 23:00 WIB.

Team online

Live Chat

Available daily 08:00–23:00 WIB. Use this path for urgent account-access or wallet-status queries that reference a legal hold or payment dispute.

Email Support

Send written policy requests, data correction notices or account-closure instructions to our support address. We reply within two business days.

In-Account Help

Log in, go to Account Settings, then select Help & Legal. Submit a ticket directly linked to your account ID for faster routing to the policy team.

DATA & SECURITY DETAIL

How We Handle Your Data and Account Security

Your account security and the integrity of your personal data are handled through the six practices below.

Encrypted Account Storage

Phone numbers, wallet IDs and transaction records are stored with AES-256 encryption at rest. Your DANA or QRIS reference numbers are never logged in plain text after a transaction clears.

Cookie Consent Control

A cookie banner appears on your first visit. You can accept all, accept essential only, or manage categories. Preferences are saved to your browser and respected on return visits from the same device.

Data Retention Schedule

Active account data is held for the duration of your account plus 12 months after closure. Transaction records — including OVO and GoPay receipts — are retained for five years to meet financial record requirements.

Account Access Logs

Every login, including the device type and approximate region, is recorded. You can request a copy of your last 90-day access log by submitting a ticket through the in-account help path.

Correction and Deletion Rights

You may request correction of inaccurate personal data or deletion of non-transactional data at any time. Requests submitted by email are processed within five business days, and we will confirm the outcome in writing.

Third-Party Data Sharing

We share wallet reference data with DANA, OVO, GoPay and QRIS only to the extent needed to process and verify your deposit or withdrawal. No marketing data is sold to third parties.

Common Legal Questions About napi4d

The questions below cover what we get asked most about account rights, data handling and legal access conditions. If your question is not here, the in-account help path or email channel will reach the policy team directly.

Access to napi4d depends on local law. We encourage you to confirm that your use of the site is permitted in your region before opening an account or linking a local wallet.

We collect your phone number, email address and the wallet or bank reference you link at registration — for example your DANA or OVO account ID. No government ID is collected at signup unless a verification step requires it.

Log in, go to Account Settings, select Help & Legal, then submit a data-access request. We will send a copy of your stored personal data to your registered email within five business days of the request.

You can request deletion of non-transactional personal data at any time via email or in-account ticket. Transaction records linked to QRIS, bank transfer or virtual account deposits are retained for five years under financial record requirements.

We use essential cookies to keep your session active and analytical cookies to improve the account path. You can turn off non-essential cookies from the consent banner on your first visit, or update preferences anytime in your browser settings.

Send a written notice to our support email address describing the concern. Our policy team will investigate and respond within two business days. For urgent account-access issues, live chat from 08:00 to 23:00 WIB is faster.

Wallet reference data is shared only with the relevant payment provider — DANA, GoPay, OVO or QRIS — to process and confirm your transaction. We do not sell or transfer payment identifiers to any other third party for marketing or profiling purposes.

napi4d Legal Terms You Need to Know

Reach Us for Policy and Account Questions

Live Chat

Email Support

In-Account Help

How We Handle Your Data and Account Security

Encrypted Account Storage

Cookie Consent Control

Data Retention Schedule

Account Access Logs

Correction and Deletion Rights

Third-Party Data Sharing

Common Legal Questions About napi4d

01 Does Indonesian law affect my ability to access napi4d?

02 What personal data does napi4d collect when I register?

03 How do I request a copy of my account data?

04 Can I ask napi4d to delete my account data?

05 How does napi4d use cookies and can I turn them off?

06 Who do I contact if I think my data has been handled incorrectly?

07 Does napi4d share my DANA or GoPay wallet details with third parties?

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